Hugo Camacho Romero

Multilingual Fraud & Compliance Specialist | Customer-Centric Professional | Data Analytics Enthusiast

About Me

With over 25 years of experience in customer service, including two decades managing my own business and four years focused on fraud prevention and compliance at PayPal, I bring a unique combination of hands-on experience and leadership. Currently working as a Customer Solutions Agent for the EMEA Spanish market, I specialise in limitations, fraud, credit, and dispute resolution. I am fluent in English, Spanish, and French and currently pursuing a Higher Diploma in Science in Computing (Data Analytics).

🎥 Watch my open-water swim (3rd place)

Experience

PayPal (2021 - Present)

Customer Solutions Agent – Supporting the Spanish and Portuguese markets via phone and chat. Handling limitations, fraud, compliance, and disputes. Contributed to SPARK tool improvement.

Azteca, Gracefair Ltd., Dublin (1998 – 2020)

Managing Director/Owner – Founded and managed a successful hospitality and events business. Designed marketing strategies, managed legal compliance, and delivered cooking classes.

Languages

English English
Professional Fluency
Spanish Spanish
Native Speaker
French French
Fluent

Skills

Projects

Azteca Cooking Experience

A full-stack Flask web app that allows users to book cooking classes, with MySQL database integration and Neo4j for relationship mapping. Deployed live on PythonAnywhere.

Live App | Source Code

Shopping Tracker

A CRUD-enabled item tracker using Flask and SQLite. Users can manage shops, categories, and items with Bootstrap styling. Includes full deployment and REST API routes.

Live App | Source Code

Stock Market Visualisations

Python-based data visualisation project using Jupyter Notebooks. Tracks and updates daily stock market data from external APIs. Features informative, custom plots and insights.

GitHub Repo

Testimonials

"Hugo brings passion, professionalism, and creativity to every class he delivers. Our team loved the Azteca Cooking Experience!"

— Corporate Client, Team Event

"I’ve worked with Hugo on customer solutions at PayPal — he’s always reliable, supportive, and great with complex cases."

— PayPal Teammate

"His leadership at Azteca for over 20 years speaks for itself. A natural communicator and mentor."

— Industry Peer

My Journey

1998
Founded Azteca and ran it for 22 years — events, restaurant, and classes.
2020
Paused business post-COVID. Pivoted towards digital and data-driven paths.
2021
Joined PayPal — handling fraud, compliance, and customer success (EMEA).
2023
Started Higher Diploma in Computing (Data Analytics), ATU.
2025
Launched projects on GitHub and PythonAnywhere — Azteca, Tracker, Stocks.

Education

Contact










You can also reach me directly:

Email: hugo@romero.com

LinkedIn: View Profile

Location: Dublin 15, Ireland

📄 Download My CV